Welcome to NettalkShop.com where we strive to give our customers quality products at the best prices, and to have a pleasant shopping experience.

Our efforts to preserve and protect your trust is important to us because we want to earn and deserve your trust now and in the future. We believe that great business is achieved together by being up-front and continually striving for excellence. As an extension of your business, we want to build a solid foundation that will result in a long-lasting relationship.

Our Mission is to honor God through our service, sales, process and product excellence. We pride ourselves on making you the customer #1 priority!

Our contact information

By mail:

Receiving/Shipping:
16 W. 46th Street.
New York, NY 10036

By phone:
347 252 4161 (between 9 a.m. and 5 p.m. EST weekdays)

By email:
Service@NetTalkShop.com

Shipping Information:

International Rates: USPS Priority International: $25

USPS Priority Mail Express International: $50

FedEX International: $60

Saturday Delivery is available on request for an extra charge of $15

One to five business days for shipping.

Refund, Returns and Cancellation Policies:

NettalkShop.com the online jewelry store you can trust to provide you with only top quality Jewelry. Guaranteed!

All jewelry at NettalkShop.com is genuine, authentic and of consistent high quality and value.

30-Day Return Policy:

We want you to be happy with your purchase. Therefore, returns are accepted within 30 days of the purchase date for exchange or store credit, and for cash refund returns must be returned within fourteen (14) business days of receiving date, you must contact the company within fourteen (14) business days after receiving the item. All items must be unused and in their original packaging. To return an item, please contact us by e-mail or by phone to obtain an RMA number. We will gladly refund you in the original form of payment. Shipping costs for returns are paid for by customers and may be subject to a 30% re-stocking fee on custom made jewelries, and Eternity Rings unless deemed to be defective or an incorrect item. Use only shipping carriers which provide a tracking receipt and insurance against the package.

All Jewelry items are covered by a 3-month manufacturer’s warranty, which covers defective parts experienced under normal wear and the labor required to repair them. We cannot warranty any stones that we did not furnish.

You must email sales@nettalkshop.com and notify us that you will be shipping your merchandise. You must include your name, company name, order number item number with the word “Warranty” in the subject of the email. Please provide detail explanation of what is wrong with the jewelry you are sending back. Make no reference to the word jewelry or the contents that you are sending on the outside of the box. You must include a copy of the original invoice along with the item you wish to return, exchange or have repaired.

Insure your package for the value of the contents. You are liable if you fail to insure the package you are returning, exchanging or repairing in the event it becomes lost or damaged. Insurance costs involved in the prevention of loss and damage are very minimal. Insure your item for the total amount you paid when you purchased the item. You are responsible for shipping charges on returns, exchanges and repairs. Use only shipping carriers which provide a tracking receipt and insurance against the package.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping charge will be deducted from your refund if not paid already by customer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you about approval of your refund. When you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Frequently Asked Questions:

Where are orders shipped from? All of our products are shipped from New York City.

Is my shipment insured? Yes. All Items are insured when shipped.

How can I check my order status? An email confirmation will be sent with a tracking number to the email address you provided once your order has been shipped.

How long does it take to process an order? Orders are normally process and shipped within two (2) to five (5) business days.

Are all your items stamped? Yes. Products are stamped with the corresponding metal and sometimes also with the manufacturer's logo.

Do you provide gemological certificates for your diamond products? Yes. We do provide gemological certificates for loose diamond purchases.

What is the importance of a GIA certificate? A GIA diamond certificate assures all customers of a diamond’s value and quality. The report gives a detailed enlisting of the key characteristics of each diamond which includes the 4C's and makes it almost impossible to falsify. The GIA certificate marks the credibility of the stone under consideration.